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Cancellations & Refunds Policy

Last updated: July 2026

 

At The Old Chapel Studio, class sizes are small and each space matters — so this policy helps keep things fair for everyone while allowing flexibility when life happens.

 

1. Single Classes and 1–1 Sessions (purchased individually)

  • Cancellations made 24 hours or more before the start of a class will receive a refund (less the payment processing fee).

  • Clients cannot move single-session bookings themselves. If you prefer to switch to a different date rather than cancel, please send me a message and I can move it for you.

  • Cancellations made within 24 hours of the class start time are non-refundable.

  • If a class is cancelled by The Old Chapel Studio, you will receive a full refund to your original payment method, processed via Wix Payments or transfer to another date.

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2. Single Classes and 1–1 Sessions (booked using a class pack or multi-session pass)

  • Cancellations made 24 hours or more before the class will have the credit returned to your pack.

  • Cancellations made within 24 hours are non-refundable, and the session credit will not be returned.

  • If The Old Chapel Studio cancels a class, the credit will be restored to your pack

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3. Class Packs and Multi-Session Passes

  • Class packs are non-transferable and non-refundable once activated.

  • Credits within a pack can be used to book, cancel, and rebook classes within the allowed cancellation window, but the pack itself cannot be cancelled or refunded once activated (activation = the first session booked using the pack).

  • If you need to cancel an unused class pack or multi-session pass, you may do so within 14 days of purchase. Payment processing fees are non-refundable and will be deducted.

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4. Massage

  • To help appointments run smoothly and to make the best use of available treatment times, please provide at least 24 hours' notice if you need to cancel or reschedule your appointment.

  • Appointments cancelled with less than 24 hours' notice, or missed without notice, are non-refundable and cannot be transferred, as this time has been reserved especially for you.

  • If you need to make a change to your booking, please get in touch as soon as possible and I'll always do my best to help where I can.

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5. Courses and Workshops

  • Cancellations made 7 days or more before the start date will receive a refund (less the processing fee) or a credit.

  • We may also transfer your booking to another person you appoint, at our discretion.

  • Cancellations made within 7 days of the event are non-refundable, unless your space can be reallocated to someone else you appoint.

  • If the studio cancels or postpones a course/workshop, you’ll receive a full refund or can transfer to the new date.

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6. How Refunds Are Processed

  • Refunds (where applicable) are issued via your original payment method through Wix Payments.

  • Please allow 5–10 business days for funds to appear, depending on your bank.

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7. Medical or Exceptional Circumstances

If you experience an injury, illness or unforeseen personal situation that prevents you from attending, please get in touch at aga@theoldchapelstudio.co.uk.
I’ll always do my best to find a fair and compassionate solution.

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8. Missed Sessions

  • No-shows or missed classes without notice are non-refundable.

  • You’re welcome to send a friend in your place if you can no longer attend — just let me know beforehand.

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9. Contact

For all cancellation or refund queries, please contact:
📧 aga@theoldchapelstudio.co.uk

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Thank you for your understanding and respect for these guidelines.
They help keep The Old Chapel Studio running smoothly and allow me to continue offering small, high-quality classes and workshops for our community 🌿

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